The Poolstore - Mentone (ThePoolstore.com.au) aka The Poolstore Bayside, owned by Desmond "Des" Garbett, went into receivership in July 2023. See details here. Unfortunately they have left many customers and suppliers out of pocket and out of luck.
Despite all the awards they received, it turned out their model of selling at the cheapest prices, not paying their bills, and spending money on a race car...well, it just didn't work out!
We have absolutely no affiliation with The Poolstore but felt it only right to give an explanation of what happened to them, and to offer an alternative to supply pool & spa equipment.
For warranty on equipment purchase through The Poolstore you will need to contact the respective manufacturer directly.
For work performed by The Poolstore, unfortunately there is no apparent recourse but to find another business to carry out any repairs, service, etc.
We supply Cartridge Filters, Pumps, Filters, Chemicals and more. At this stage we do not do any service work.